Policies

Policies

Remake Policy

All cases manufactured by our laboratories are made under 20x magnifications and checked on solid models and duplicate dies for precise fit. They further go through our Quality Control department to ensure that doctors’ instructions are followed carefully and the fit and aesthetics adhere to our high standards.

Prior to beginning working on your case we check the impression for discrepancies. Once the model is poured we follow up with the phone call if the impression has to be retaken. Shall the doctor agree to continue working on the case “as is” (often referred to as “do your best”) the account will be noted and we will proceed accordingly.

Once the work is returned and the case requires a new impression, the price of remake will be a regular charge + shipping fees. Shade adjustments are free unless the doctor requires a shade that is different from the original order in which case the labor fee + shipping charges will be applied.

Cancelled & Rejected Cases

We understand that a lot of times doctors are subject to non-payment by patients and other unfortunate circumstances under which the ordered cases are no longer desired. Maximum courtesy will be extended to our clients. However, the work in progress can not be credited at full price. For the cases in production the charge will appear according to the amount of work completed at the time of cancellation notification. The costs of materials/parts used such as Zirconia, Titanium interface, etc. will be applied.

Warranty

HiCeram Dental Laboratories, Inc. has a warranty for five full years from the date of invoice for the following products:

  • PFMs
  • Zirconia Restorations
  • Implant Restorations

A warranty for one full year from the date of invoice applies to the following:

  • Porcelain Veneers
  • Porcelain Inlays/Onlays
  • Indirect Composite

Not covered by warranty are the following:

  • Temporary restorations
  • Non-prep veneers.

Terms of Payment

All accounts are payable within 30 days of the statement date. Accounts 45 or more days past due will be subject to C.O.D. The late charge of 2% of the unpaid balance will be charged on all past due balances of 30 days or more.

We honor VISA, MASTERCARD, & AMEX (2% surcharge for AMEX card only) and Business Checks only. For insufficient funds or bounced check there will be a $35 per check fee.